Refunds and Returns Policy

At Bona Agency, we strive to provide high-quality digital services for tech startups. This Refunds and Returns Policy outlines our terms regarding refunds, cancellations, and any applicable conditions. By purchasing our services, you agree to this policy.

General Policy

• Since we offer digital services, we generally do not provide refunds once a service has been delivered or work has commenced.
• Refund requests will only be considered under specific circumstances, as outlined below.

Eligibility for Refunds

We may issue refunds under the following circumstances:

• Duplicate payment: If you were mistakenly charged twice for the same service, we will process a full refund for the extra charge.
• Non-delivery of service: If we fail to deliver the agreed-upon service due to our own fault and are unable to resolve the issue.
• Technical issues: If a technical error on our end prevents the use of our digital service, and we are unable to fix the issue within a reasonable timeframe.
• Cancellation before work begins: If you cancel the service before any work has started, you may be eligible for a full or partial refund depending on the nature of the service.

Refunds will not be granted in the following cases:

• Change of mind after the service has been delivered.
• Failure to provide necessary information or cooperation required for the service.
• If the service was provided as described and there were no technical errors.

How to Request a Refund

To initiate a refund request, please follow these steps:

• Email us at info@bona-agency.com with the subject line “Refund Request – [Your Invoice Number]”.
• Include a detailed explanation of your reason for requesting a refund.
• Provide any relevant proof (e.g., duplicate payment receipt, screenshots of technical issues, etc.).
• Our support team will review your request and respond within 5-7 business days.

Processing Time & Fees

• If your refund request is approved, refunds will be processed within 7-10 business days to the original payment method.
• We do not charge any refund processing fees, but payment provider fees (if any) may be non-refundable.

Modifications & Exceptions

• We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date.
• Exceptions may be made at our sole discretion on a case-by-case basis.

Contact Information

If you have any questions about this policy, please contact us at:

• Email: info@bona-agency.com
• Address: Kuipersstraat 149, Amsterdam, Netherlands.

Thank you for choosing Bona Agency. We appreciate your business and are here to assist you!

Last Updated: 05/02/2025